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Terms & Conditions

This website, 'Tabeeb Store' (the "Website") is provided as a service to you (the "Service") and is intended to allow its users to browse and/or order products and other goods or services (the "Products"). As a user of this Website (referred to as "you" or "your"), you acknowledge that your use of this Website for any reason, including any transactions you make ("use" or "using") is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, Secure Shopping etc. (collectively the "Terms"). In addition, you may find other useful information with our Help & Services section.

1. General

We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on Tabeeb Store and it is your responsibility to read the Terms on each occasion you use Tabeeb Store. By accessing Tabeeb Store, registering an Account or using the Services offered on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of Tabeeb Store.

2. Account and Registered User

2.1 In order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on Tabeeb Store, secured by a password (the "Account"). Any Account so created is personal and exclusive to you and is non-transferable to any third party.

2.2 If you register and create an Account, you are a "Registered User". To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, e-mail address, and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.

2.3 By registering at and using Tabeeb Store, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).

3. Order process

3.1 As a Registered User, you may order and purchase Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below, or refer to our Help & Services section by clicking here on how to use Tabeeb Store and for information on how to place an order. All orders that you place on Tabeeb Store will be subject to acceptance in accordance with these Terms.

3.2 The "confirmation" stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered. You may note that this e-mail is not an order confirmation or order acceptance by us.

3.3 After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card or at the delivery of Products at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order.

3.4 We may not retain details of your order for you to subsequently access on Tabeeb Store. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by clicking here and you will be directed to our Customer Service contact page.

3.5 From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. Tabeeb Store will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with Tabeeb Store to resolve such issues, and you agree that Tabeeb Store shall have full discretion to determine the appropriate resolution in such cases.

4. Payment

4.1 We take payment from your credit or debit card ("Card") at the time we receive your order for the relevant Products, after we have checked your Card details. We also accept cash or Card payment on delivery of the Products, subject to the conditions mentioned at Section 5 below. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.

4.2 To ensure that your Card is not being used without your consent, if you chose Visa/MasterCard as your preferred payment method you will be directed to the MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (e.g. card number, expiration date & pin code). We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third party databases. By accepting the Terms, you consent to such checks being made. In performing these checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (MiGS), which may keep a record of that information. You may note that this is done only to confirm your identity and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable law.

4.3 The price you pay for the Products ordered is the price displayed on Tabeeb Store at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on Tabeeb Store are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.

4.4 Payment can be made by any method specified at Tabeeb Store.

4.5 Risk of loss or damage and Title to any Products you order on Tabeeb Store shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.

4.6 All prices include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).

4.7 All prices are shown in Kuwaiti Dinar (K.D) as default but we are supporting multiple currencies; US. Dollar (USD), United Arab Emirates Dirham (AED), Saudi Riyal (SAR), Qatari Riyal (QAR), Omani Riyal (OMR), and Bahraini Dinar (BHD).

5. Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of Tabeeb Store shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.

6. Liability and Indemnity

Tabeeb Store does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through Tabeeb Store.

7. Miscellaneous Provisions

7.1 We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.

7.2 Tabeeb Store shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, mean and include events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.

7.3 Any links or references to other Internet sites ("hyperlinks") contained on Tabeeb Store are provided by Tabeeb Store merely as a convenience to users of Tabeeb Store, and Tabeeb Store is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by Tabeeb Store as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/hyperlinks is done at your own risk and cost.

7.4 You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by Tabeeb Store.

7.5 Tabeeb Store reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party.

7.6 If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected.

7.7 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party, except a person who is a permitted successor or assignee, named as such under Section 8.4 or 8.5.

7.8 No delay or failure by Tabeeb Store to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Tabeeb Store.

7.9 These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and Tabeeb Store relating to the use of Tabeeb Store (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and Tabeeb Store for your use of Tabeeb Store.

7.10 When you visit Tabeeb Store or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on Tabeeb Store. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.

8. Contact Us

If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can Contact Us by clicking here and you will be directed to our Customer Service contact page.

9. Home Delivery Information

Once you find the Products you would like to purchase on Tabeeb Store, add them to your shopping cart and go through our quick and easy payment process (checkout). You will find that we deliver anywhere.

Exact delivery time will depend on the accuracy of the delivery address details you provide. We normally deliver the purchased Products within 72 hours (3 days) from the time of order placement (checkout). We make every effort to deliver Products within the estimated delivery time, however, occasional delays are possible due to unforeseen circumstances. Tabeeb Store shall be under no liability for any delay or failure to deliver the Products within the estimated delivery time. You will have the opportunity to review, change, update, or add delivery address details every time you place an order (checkout). You can also specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's delivery address.

We ensure that Products purchased from us through the Website which require Delivery & Installation will be delivered within 72 hours of purchase. We take full responsibility for any manufacturing defects identified and/or any genuine complaints that you may have for up to two (2) days after the date of purchase.

10. Delivery Address

Products ordered from Tabeeb Store can be delivered in any country in the World Wide. All goods must be signed for by an adult aged 21 years or over, on delivery. You must ensure that you give the correct delivery address when printing the invoice that will enable prompt and timely delivery to you and other customers.

Therefore, do ensure that you provide the following information:

  • Governorate
  • Block number
  • Street number
  • Building Number
  • Contact person
  • Contact person Number

11. Change in Delivery Address

If there is a change in the delivery address after your invoice has been made, we cannot accept a direct phone instruction due to security reasons, you may contact our Customer Service Center by clicking here.

12. Delivery Confirmation

We like to keep you informed of the status and time of your delivery. We will try to contact you before scheduling delivery to provide you information on delivery timings. We use our best efforts to accommodate your preferred delivery timings and date. However, you may note that such timings are for indicative purposes. The actual time of delivery may vary due to various uncontrollable delays that may occur.